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Frequently Asked Questions
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What kind of instruments do you service?
We service almost any precision instrument, including all types of
scissors, curettes, punches, biopsy punches, hair transplant
punches, osteotomes, chisels, elevators, gouges, rongeurs, Kerrison
punches, bone cutting forceps, nail nippers, cuticle nippers,
hemostats, forceps, tweezers, comedone extractors, knives, skin
hooks and needle holders, as well as many other specialty
instruments. In addition to dermatologists, electrologists,
podiatrists, hair transplant specialists, individual and
private-practice surgeons, plastic surgeons, and other medical
specialists, we also serve clinics, surgery centers, medical
laboratories, biological labs, and the electronics industry.
If
you have questions about other, specific instruments, please call 800.752.8507 and ask for Mr. Hoffer.
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What is the turnaround time?
Normally we recondition instruments on the day we receive them, or
the following day. And unless otherwise directed, we return
instruments via Priority Mail, which is normally a two-day service.
Even this process can be accelerated through the use of overnight
delivery services. Many customers often request to have their
instruments reconditioned/serviced during one-week office
vacations. In such cases we recommend calling ahead to insure
deadlines can be met.
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What is the cost?
Our fee for reconditioning the vast majority of
instruments is $5.50. This includes all types of scissors,
curettes, and punches. For a complete price list, please call
800.752.8507
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What about
shipping?
Customers may send instruments by whatever means is most
convenient for them. Shipping costs are added to the bill, and
calculated on a per-order basis. Please call for details.
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Will
I need to set up an account?
No. Simply send your instruments to us and be sure to include a
return address. Our invoice will be included with your finished
instruments when we return-ship them to you.
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Do you have a list of references? Express Instrument
Service has been in the business of sharpening and repairing
surgical instruments for over 25 years, and our reputation for quality craftsmanship is well-earned. If you
would like to contact
someone from a specific area of the country for a reference, please
call us and we will be glad to provide you with the name of our
nearest client.
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